Responsibilities of the Family Benefits Office
The Family Benefits Office is responsible for processing applications for child benefits, disbursing payments, and managing changes in child benefit entitlement. The tasks of the Family Benefits Office include:
- Checking eligibility requirements
- Approval and payment of child benefits
- Receiving and processing notifications of changes
- Advising parents and trainees regarding child benefit entitlements
Determining the Responsible Family Benefits Office
The responsibility of the Family Benefits Office is determined by the residence of the applicant, usually a parent. Each region in Germany is serviced by a specific Family Benefits Office. The relevant Family Benefits Office can be determined online via the website of the Federal Employment Agency by entering the applicant’s postal code.
Contacting the Family Benefits Office
Parents and trainees can contact the Family Benefits Office by phone, by mail, or in person at one of the regional service centers. Additionally, the Family Benefits Office offers an online portal through which applications can be submitted, documents uploaded, and changes communicated.
Notifications of Changes to the Family Benefits Office
All changes affecting child benefit entitlements must be reported to the responsible Family Benefits Office without delay. This includes:
- Change of training place
- Interruption of the vocational training (Ausbildung)
- Termination of the training
- Change in the trainee’s living situation
Notifications can be made in writing, by telephone, or via the Family Benefits Office’s online portal. Prompt notifications are essential to ensure correct payment of child benefits and to avoid possible repayment claims.
Important Information Regarding the Family Benefits Office
The Family Benefits Office is the central point of contact for all questions regarding child benefits. Parents and trainees should ensure that all applications and proofs are submitted completely and on time. If there are uncertainties regarding the application process or eligibility requirements, the Family Benefits Office offers personal advice and support.