Causes of Conflicts
Conflicts with colleagues or supervisors during training (Ausbildung) often arise from differing expectations and communication issues. Different work attitudes or misunderstandings regarding tasks and responsibilities can also lead to tensions. Additionally, performance pressure and an unfriendly work environment can exacerbate conflicts and negatively impact the work atmosphere.
Communication as Key
Clear and open communication is the most important step towards resolving conflicts in the workplace. Misunderstandings can often be minimized by directly addressing the issue and listening. Trainees (Auszubildende) should learn to express their concerns in a factual manner while also considering the perspective of their counterpart. Appreciative communication strengthens the working relationship and ensures a pleasant working atmosphere.
Role of the Trainer
Trainers are responsible not only for the professional development but also for the personal growth of the trainees (Auszubildenden). In the event of a conflict, they should act as mediators and support trainees in finding solutions. A good trainer promotes respectful interaction and creates an environment where issues can be openly addressed. Establishing a trusting work environment is crucial.
External Support Services
In case of serious conflicts, external counseling services can provide support. Organizations such as the Chamber of Commerce (IHK) or the Craft Chamber offer specialized counseling services for trainees (Auszubildende) experiencing conflicts in their training (Ausbildung) company. The Youth and Trainee Representation (JAV) within the company can also mediate between trainees (Auszubildenden) and supervisors in case of issues.
Mediation and Conflict Discussions
Mediation is a proven method for conflict resolution, particularly in cases of prolonged tensions in the training (Ausbildung) environment. A neutral third party — such as a mediator or works council representative — supports the parties in conflict in openly discussing their problems and finding common solutions. A conflict discussion involving all parties can help clarify misunderstandings and outline pathways for a more productive working relationship.
Conflict Prevention
A good work climate and regular feedback discussions contribute to the prevention of conflicts. Companies can promote a harmonious coexistence through clear regulations and transparent communication. Additionally, trainees (Auszubildende) should learn to take constructive criticism and work on their professional and personal development. A respectful interaction and regular conversations between trainers and trainees (Auszubildenden) can help prevent misunderstandings and conflicts.